Love Your Leather Toronto Google Reviews
Wonderful service! My patent Lady Dior had what I thought was a scratch on it and brought it in hoping to have it fixed. The lady at the front took it in to the technician to take a look. After they examined it, they figured out that it was in fact some sort of paint that's stuck on the leather, they promptly cleaned it free of charge, since it took only seconds. Amazing, thank you thank you!
I’ve been to this place a few times to get various leather repaired and cleaned. Every time they do an amazing job. I’m always happy with the final product. They’re also incredibly friendly and easy to deal with.
I was so pleasantly surprised to learn about love your leather. I have a down filled Mackage parka with (minimal) leather accents. I took it to my usual dry cleaner and learned that I would actually need to take it to a leather specialist. I was a bit frustrated because the coat has such minimal leather, but since it’s so expensive, I didn’t want to mess it up. Being in Oakville, I thought it would be difficult to find a leather dry cleaner, and that I would have to drive somewhere far to get this done. I stumbled upon Love your Leather when I was looking into options online and was very happy to learn that they literally come to your house to pick up the item and drop it off! You can schedule a time that works for you as well. The price was also extremely reasonable for such a specialty service with pick up and delivery. It’s truly fool proof. You can get a quote directly online by entering the specific details of your item. I didn’t want to leave a review until I got my jacket back but today I did and it looks amazing. They return your item very nicely on a hanger, wrapped in plastic as well. I will definitely be using them again the next time I need to get my jacket cleaned!
Brought my Canada Goose jacket in to the staff at Love Your Leather and they were amazing, very knowledgeable, patient, and helpful. I will definitely be returning. I highly recommend using their services to anyone looking for the best treatment for their jackets!
Took my leather purse to be repaired. The staff was very friendly and helpful and professional. I was told it would take 2 to 3 weeks to get it back. Got a text telling me the repair was done after only 1 week. Extremely happy with the result. I will take my business there from now on. Thank you for doing such a great job.
They far exceeded my expectations! I brought a pair of dress shoes to get resoled and although the price was more than most cobblers, the result was phenomenal. These soles will last me forever!! Completely worth the investment. I’ve since brought all my leather goods to them to be cleaned and they somehow find a way to inject new life into all my pieces every time. Guaranteed A+ results and service. Owner and employees are all lovely and super helpful.
Sent my 7-year old leather jacket with worn out leather and stains to be cleaned, and they sent it back within 2 weeks looking and feeling brand new. Pickup and return deliveries were smooth and hassle free (and free). All around a great experience and worth the price!
Awesome service. Got my favourite jacket back in tip top condition. New zipper, and a dry clean. They reattached a button with no added charge. Their pickup and drop off service made the interaction easy. Not a service I need every day, but I will definitely use it again next time I wanna add more life to a favourite piece of clothing.
I had three jackets that needed some work to be done. Two mackages that needed dry cleaning and one Danier leather jacket needed a complete makeover. Tony went above and beyond with all three jackets and was very informative on what exactly that needed to be done. I recommend Love Your leather for everyone’s jackets needs!
Omg…. My Lv purse looks brand new. Love this place highly recommended for all repairs and restore needed. Yes I will be back.
I purchased a leather jacket online from Etsy and unfortunately when it arrived it was boxy and had extra material in the back and a few other places. I took it to Love Your Leather and met a tailor, Anna Maria (I believe) who immediately saw the potential and marked it up to take in. It ended up being marked everywhere, because she understood that taking it in the back would change other proportions. She also ensured she set expectations that there would need to be more seams put in to get the desired fit, which I was totally good with. I got my jacket back yesterday and it is PERFECT!!! I LOVE IT!!! Will definitely recommend and go back anytime I have alterations needs.
(Translated by Google) I made a damage on a spot of my burberry trench coat that looks like a fabric injury and appears white. I went to love your leather store, the owner Tony is very friendly and he tried some ways to fix it, it can't be fixed because the damage is permanently but it looks way better that the spot colour doesn't look differently. For personal experience, 5 stars. I hand-washed Burberry's windbreaker but it damaged the fabric. I went to the love your leather store to see if there was a chance to repair it. Although it was not repaired, the owner Tony tried his best to make it less obvious. The result is quite satisfactory. The color matches the surrounding area. It's already very similar, and it's not obvious if you don't look closely. Five stars, highly recommended to try it. (Original) I made a damage on a spot of my burberry trench coat that looks like a fabric injury and appears white. I went to love your leather store, the owner Tony is very friendly and he tried some ways to fix it, it can't be fixed because the damage is permanently but it looks way better that the spot colour doesn't look differently. For personal experience, 5 stars. 我手洗了巴宝莉的风衣但是损伤了布料，我去了love your leather店里去看有没有机会修复，虽然没有修复但是老板tony尽力让那块看起来不明显，结果还是挺满意的，颜色跟周围已经很相似，不仔细看已经很不明显了。五星好评，强烈建议去试试。
Had my leather jacket altered here. Absolutely awesome experience from start to finish. Love the free delivery too!
A+ service, took a Canada Goose jacket to be cleaned, they noticed that the fur was well worn and offered to protect it from further damage. Text updates, friendly service, competitive pricing, will visit again.
Excellent service! Tony was incredibly helpful.
Worth the price. I recently brought in my leather laptop / messenger bag that needed the lining replaced. The work was exceptional and I wasn’t expecting the item to be delivered to my door upon completion. Great service.
Had wedding dress alteration here, lady that helped me was so kind and professional. Had a panel attached on the back and it looked like part of the dress, couldn't even tell it was altered! Everyone was super nice, would definitely return for other repairs if needed.
Had a great experience visiting Loveyourpurse. Took in my wife's Coach purse that was damaged by water and Tony the owner was there. He took care of the purse on the spot and my wife is happy that the purse is looking brand new again. Thanks Tony for the prompt service.
Awesome service from start to finish . I can’t say enough about the communication and finished product . I sent them an old Harley Davidson leather jacket that was really well worn as you might imagine , they returned to me what appears to look like a brand new jacket !! Kudos to the staff , it was such a pleasant experience , Thankyou
Love Your Leather is Excellent. First rate service from the staff of Skye and Odie. I usually condition my leather jackets when I receive them. I condition this leather jacket and the jacket not received the Saphir conditioner well. After conditioning the jacket it looked like a distress piece of leather with bald spots of dye which was not my intention. I was trying to bring out the richness in the grain and color of the coat. Obviously a milling dye job gone wrong. I called up Love your Leathers and with the amazing service of pick up and drop off it was complete worry free job and done well. The website is also amazing. The pricing is very reasonable and they offer a accurate quote. Plus the Master of the company review the product before the start of job. The service was Deglazing-Cleaning, Full Dyeing and Sealant of the jacket. It looks way better than new. I was told the master of the shop did the job. I am 100% satisfied with his service. I like the warm dark chocolate color you offered and the even process of dyeing you did with the job, it was pure artistry. Never have I scene such perfection with a dye job it looks so even. Plus the leather feel is so superior . If you have any doubts about restoring your leather goods please try Love Your Leather. We are lucky to have such a nice company in the city. I am so happy with the results. They are such nice and decent people to deal with. Thank you so much. Regards TJL
Updated Review: Their customer service team was quick to reach out and provide a full explanation of why they felt they couldn't help. Since my original 1 star review was for customer service, I will adjust this! The person who called and the response in the Google review was very thorough and the person on the phone was extremely sweet and understanding! All this being said, I'm still not 100% convinced they couldn't have actually helped considering what basic soap and water did (I'll attach a photo, on the left is the original photo I sent them and on the right is after two applications of damp cloth + dish soap). Still, would definitely consider this company again for customer service alone 🙂 Original review: I inquired because my cat peed in my leather couch… I cleaned the smell and everything but there is now a water stain. This company said they cannot help remove the water stains, provided no explanation but told me to contact a different ‘team’. When I asked for a suggestion, they told me to Google ‘leather cleaning company’ to find a company haha I’m not sure if this is typical for the level of customer service but it was almost comical to be told to Google to find a leather cleaning company….from a leather cleaning company that I found on Google
Thank you for fixing my North Face jacket. I had a tear on the jacket and the zipper needed to be replaced. It was completed in a timely fashion and I received updates. Amazing customer service. Thank you, Kathy!
I thought my Gucci bag was done for with water stains etc. They cleaned it while I waited and looks like new! I will be bringing them more items to rejuvenate!
Amazing job they repairing my purse
I took my leather motorcycle (thick leather) jacket that I've taken good care of for about eight years now, to get the failing zipper replaced. They did a professional job where you can't tell that the zipper was replaced, in a good way. They replaced it with the same quality YKK brand zippers, the stitching is straight and the work overall looks like it was done by staff who put care into their workmanship. On top of that, the price was fair. They saved me from having to throw away an otherwise perfectly functional jacket. I would definitely recommend them to others!
Tony's craft is admirable and watching him truly put his best effort and heart into repairing our leather purse was incredible. He handled our branded item with immense care and applied his genius to recreate the exact color which was a mix of gold, silver and bronze. I'd highly recommend coming to Love your leather prior to trying at-home cleaning tactics to remove marks which tend to ruin the purse even more. We had a pen mark and tried acetone and dish soap both of which decolored the purse rather than removing the stain. Tony recovered the sheen and color to the best of his ability. Highly recommend visiting Love your leather!
Friendly & great customer Service! Kathy & Odie were informative, professional & most personable in dealing with me & my orders. My luggage/hat turned out great! 💯
Always do a great job, with all different kinds of items
Michael did a super repair job on my boots.
I wanted to thank you for your awesome service from the moment I dropped my jacket until it was delivered to my door I haven’t gotten great service like this in a while I am very happy with my leather jacket as promised the stain is gone and preserved the color and texture as much as as possible almost brand new 🙂 Highly recommended
Did a great job on cleaning several area carpets. Very pleased with the results. Thankful for the home delivery service during pandemic times.
My first time I dropped off my jacket and definitely will be referring my friends and family. Met the owner when I was there and he was incredibly nice. Price is fair considering you want to be extra careful where you drop off your leather pieces at. They did the cleaning, waterproofing, and touched any blemishes. My jacket looks better then when it was on the store rack. I was offered free delivery too so overall a great experience. Highly recommend if you are unsure about your local dry cleaner touching your leather goods
Tony and his team are excellent at their work and treat customers like gold. I can trust them with my designer purses and after a cleaning my Louis vuitton purse came back as good as the day I bought it. Very 🙏.
Top quality work. My customer was thrilled with the restoration of their 25 year old LV handbag!
Tony and the crew never disappoint! I love this spot. Nothing beats the feeling of seeing your prized jacket with the terrible stain GONE! AAA. Thanks guys.
WoW! What an amazing experience. Had my handbag picked up, repaired and delivered. Great service from the beginning. I would recommend this place to everyone. Thanks Tony and staff. Will definitely be back to Love your Purse.
Sent my mom's purse in for repair. Looks good as new!!!i She really appreciated it!!!!
This place is an amazing top of the line place. The staff, the knowledge and the kindness are unbeatable. The owner Tony is an extraordinary individual that is a true pleasure to speak with. It is rare to find a place that is amazing at what they do and are passionate. Go here without a second thought! You will be in excellent care.
Amazing customer!!! Love Your Centre knows exactly what they are doing! So professional and trustworthy with your expensive coats! I had my Rudsak winter coat dry cleaned, colour corrected BACK to black (including the leather lining!), and the fur was taken care of beautifully! I also had an alteration done to the leather lining of one of my pocket zippers and you can’t even tell!!! My 4 year old coat looks brand new! This was the best money I’ve ever spent. They also give you a complimentary garment bag and not just the plastic dry clean cover! I will definitely be a repeat customer. Thanks again Love Your Centre!!!
Friendly and great cleaning of my carpets. Reasonable pricing.
If you need to fix anything valuable you can definitely trust love your leather! The staff is amazing and professional. I just fixed my LV belt and it looks perfect, I can’t be happier thank you Tony and Kathy 👏
For the kind of critique that I am....I hardly dish out 5-stars. But, I gotta say, this place is the place to do business for the things they get done for you. Idk who did my work, but Kathy made it happen. She is the best around there! Just ask them what you need to get done, they'll work something out!
Great staff and service! Gear smells great! Thank you!
Wow! Very impressed with this company. I bought a vintage leather/suede coat that needed to be cleaned before wearing and they came and picked it up and dropped it off within a few business days. The coat looks brand new and the drivers of the trucks were extremely nice and courteous and on time. Will definitely use your service again in the future! 🙂
Highly recommend. This is the gold standard of cleaning hockey equipment. I had high expectations of what the ozone ovens and the met all of them and exceeded them. The difference is amazing...I played 3-4 times a week for 2 years and you wouldn't know it. When I dropped my stuff off I realized I had been there before. They also repaired my leather couch 9 years ago and the repair outlasted the couch.
Thank you so much for taking the time to restore my handbag to it's originally condition. I was skeptical that hand sanitizer damage could be repaired but Tony did a miracle. I highly recommend you .
Louis Vuitton actually refused to repair my bag. Brought it to Love Your Leather and what they did was magic!! Actually made it better than when I bought it new. Thank you Tony and team, you have a customer for life!
Thank you for fixing my bag... Did such an amazing job. Would highly recommend to all. Also, Tony was amazing, professional and just made the experience even better!!
Thank you very much for helping me fixing my sofa. I had a scratch on a new brown sofa and googled a leather store to find a solution. I drove there and Tony kindly helped (for free!) even though this was not typically the kind of request they would service. Sofa is fixed and I am happy with the result.
Great service and very friendly and helpful.
Tony is great...fast on the spot service for my well-loved leather belt! Highly recommended!!
Excellent customer service. Thank you
5 stars! Really friendly staff and good service. I would say it's kinda pricey though, but I was happy with the service I got since they went out of their way to meet my expectations in delivering my product just in time for my unexpected trip.
All I can say this place does amazing work I had a rip in my bomber jacket and they replaced two panels. The leather not only matched the colour but also the texture you can’t tell that these panels are new to the jacket. Very pleased with the work and highly recommend them. I have also took in a very old jacket that needs a lot of work, new sections of lining, fix some rips and an overall cleaning. Looking forward to see the final results in a couple of weeks
Superlative. They made my wife's Prada wallet look like new again. It was a honeymoon wallet years ago and it looks fantastic. Prada don't make the silver zippered wallets any more and I'm happy I don't have to replace it! She has a few and when they age - I'll bring them as well - not inexpensive but less than a 1/3rd of what I'd have to pay for a new one. Highly Recommended
My UGGs were in bad shape since last winter, I didn't expect my UGGs to look the same way they did when I got them but the employees at Love Your Shoes were able to restore them back to normal. I am so happy with the service as well as the workers assisting me. Kathy was very helpful when communicating back and forth via email. I highly recommend Love Your Centre for any cleaning needs. They provide excellent services as well as customer service all at a reasonable price!
My leather winter boots had worn holes on inner heel surfaces . The leather covering was sewn inplace so it was unnoticeable from the outside. Done within 24 hours. Beautiful job.
The best leather service in the GTA with employees like no other who are willing to help. Not only did they do a great job repairing my item but they showed me exactly what they will be doing to it. I will definitely go back. highly recommended
Did a wonderful job making the sleeves of my leather jacket shorter. Wish I would have heard about them 3 years earlier!
Headed to Love Your Leather to have a vintage leather skirt updated and a zipper on my purse fixed. Everyone was LOVELY. The seamstress really made me feel that she knew what she was doing. And, even though it was an insanely busy Saturday, the lady in charge took the time to look at my purse, explain how hard it was to replace the zippers and then told me there was a trick that would help and then taught me how to squeeze the zipper so it would work properly and she waxed the teeth. And then she didn’t charge me for that work! My skirt was done within ten days and it was PERFECT. The work was outstanding and it fits like a glove. Complete new lease on life. I am so happy. The price isn’t cheap but completely fair for the work done. I also got to see some of the other jobs they were working on and it is clear they can do magic. One purse I saw (clearly beloved) was half done. Half looked like it had been dragged behind a pick up truck and the other half looked brand new. The only bad thing I can say is that parking is terrible so don’t go on a Saturday. But that is a small price to pay for such great work.
Update: My jacket arrived in the morning before I went to work after only a couple of weeks and it's better than it was when I bought it! The sleeve tear has been repaired and feels durable and the leather feels like it's ready for another decade of being beaten down! 😀 Pocket seams have been flawlessly reattached and the belt loop stitching is now clean and professional, miraculously with no visible holes from a prior botched amateur repair. The conditioning and redyeing is expertly done - the scratches are now nearly imperceptible, and all the worn and faded parts look good as new. To top it all off, they even threw in some gorgeous metal buttons. I am extremely satisfied with the value and quality of the workmanship and will be definitely be returning to them for future work in the new year when I decide to get my trophy coat relined in red. Thank you Love Your Leather for saving my jacket! Many memories were made wearing it, and now many more will soon be made. ❤️ Original Review: Came to drop off my favourite leather jacket - good service, very knowledgeable, and a great price for all the repair and refinishing I required. Very pleasant staff. I'll update this in a few weeks when it comes back to me (they deliver all throughout southern Ontario!), but I've no doubt already that my cherished jacket will come back in the best shape it can 🙂
This place is awesome. I needed my jacket restored but I was very worried about the whole process on how it was going to be done as it's a very exclusive expensive piece. When I arrived on site the owner Tony came out to meet me and to go over the details on what I wanted to do. This made me feel very special that he would take his time to come out to see me. He introduced me to his staff and gave me a tour of his facility. Then assured me that my jacket was in good hands. He gave me a timeline of 2 weeks but I was amazed that it was done in less than a week. The jacket is like brand new I was truly grateful. GOD BLESS you and your staff Tony. Will definitely come back. Highly recommend.
I accidentally removed the color from my shoes after cleaning them (with the wrong type of cleaner, obviously), so I went in to see if they could do anything to restore the color. The tech they had available brought me in and did the work right in front of me. He did an excellent job of refinishing the shoes, and seemed happy to have an interesting project. Then I found out he was actually the owner of the business. Why did the owner spend all that time playing with my shoes? Simply because he could. Thanks Tony!
Black dye from an article of clothing had come off and stained an expensive purse. Every other store told me the stain was permanent and it was impossible to remove. Took it to love your leather and they miraculously made the purse look good as new! It's not cheap....but they are very upfront about costs and do a great job. Well worth the price if you accidentally stain an expensive item.
I thought I was going to have to throw out my expensive belt and be forced to buy a new one. Tried finding someone to fix it, and came across this company. The detail that was put into recreating the exact belt I brought it to be replaced was incredible. Every inch of this belt looks and feels like the original. Made me rethink throwing out old and damaged items. I now know that anything is possible with this company. They made my belt look and feel better than the original. I love the detail, the passion and the effort that went into this project. Can’t wait to bring them my next project :). What a great experience from start to finish !!!! True professionals in every aspect of the way. Highly highly recommend using this company and only this company.
Needed a jacket looked after, Tony and his team took care of it right away, fantastic customer service, will definitely come back again !
I can't say enough AMAZING things about this service. It is highly worth the investment to have them repair your loved handbags, and the work they did on the handle of my Kate Spade bag is so well-crafted! I am thrilled to be getting a second life out of this purse!
Incredible job and great people. I will definitely be using them again! Highly recommend.
What a fantastic experience! They were able to get the stain out of my wife's suede jacket on the spot! Very nice people who do wonderful work. They are my new go-to for any cleaning services. 6 out of 5!
We recently had my Dad's WWII military uniforms cleaned by Love Your Gear. We are absolutely amazed by the job this company did. From ongoing communications, to pick up and delivery and to the packaging of the garments, 5 star in every way! Thank you!
I sent my husband's leather coat for some tlc. The leather needed cleaning and conditioning, and the pockets repaired. It looks like new! The fabric used for the pockets is much better than the original. Keys will not rip these pockets!!! Thank you for the excellent work!
Love your purse has saved two of my favourite bags. The customer service is absolutely superb, every person I had to deal with was very helpful and friendly. The bags came back like brand new. I'd definitely use this service again.
Today was my first visit to Love Your Leather. My beloved suede Gucci purse was splattered with chicken wing sauce and oil during Raptors Game 6 (well worth it of course). Tony took a look and after 5 mins, returned to me good as new. Great service - would highly recommend. They also play cool music and the staff look like they are having a good time working there.
(Translated by Google) The owner was very friendly and helped me restore an expensive suede. (Original) 店主十分友好，帮助我修复了一件很贵的反毛皮衣。
Tony and his staff were so helpful. He went above and beyond to remedy my predicament of spilled clear nail polish on the leather backseat of my husbands beloved car. Quick, efficient, pleasant service. Highly recommend!
I was in the store today to have a wool fedora reshaped. My overall experience was outstanding. Tony was patient, and worked diligently until the hat was just right. In addition, the staff was extremely respectful and willing to help. Thanks Tony!
Long overdue, but I came in with a long pen mark on my purse which I wanted help with getting removed. The owner was kind enough to help me with this and was able to take it off without damaging or changing the look of my bag. I recommend this place!!
Recently have been there to drop my leather jacked off, looked like a really nice place. Owner was very kind and actually gave me a tour of the facility. Looking forward to picking up my jacket.
Have leather goods that need repair or restoration? This is the place. They know what they’re doing here, and produce excellent results. It’s pricey, but considering the jacket we had done came out like new, it’s worth it.
Just received my purse back after having sent it away to repair broken leather straps. The work done was absolutely exceptional and matches the original design perfectly. I was a little nervous that the repair might not be an exact match, but to my delight it is the exact colour and texture needed. My handbag feels brand new again! Very good customer service (pickup and drop off included) and easy to deal with via e-mail and phone. I will definitely use them again for any future repairs. Thank you! 🙂
I work for Humber Colleges Firefighting Program and when we need repairs Tony and his crew are our go to group for getting repairs on all our bags. Extremely professional, friendly, and well priced. All around great experience.
This place really is amazing! Staff are so friendly and welcoming. They have a large, clean and organized space. Tony was incredible! He explained the whole process and was able to save my purse. I am so happy and highly recommend.
I had a guitar pedalboard case that had a broken double zipper. Love Your Leather did an excellent repair at a fair price and in very acceptable length of time. If you are in the GTA and need any type of repair to anything..luggage, clothes etc., I strongly recommend this business. The staff was friendly and courteous and prompt to accept my repair.
I am petite and always have to get sleeves shortened. I brought in my Harley Motorcycle jacket which had 4 different zippered layers and required extensive shortening of all 4. Ana Maria did a superb job!! I am very happy with her and the results. Will definitely go back. Thank you!
This place is absolutely amazing!! The owner highly emphasizes quality and perfection. If you want your job done right the first time, go to this place!! He restored my Gucci wallet and it looks better than it did the first day I bought it.
I have used their services twice now and I was not disappointed. The price is reasonable and the end product is super amazing. The team is super friendly and communication is wonderful. I will not go anywhere else to have my vintage bags fixed.
Had my damaged sofa repaired and just got it back. They were able to match the colour and grain perfectly. Time estimates and price were pretty spot on. They were efficient and extremely professional. My personal thanks to Kathy Prepos for handling everything. Fantastic job and would highly recommend them. I've attached some before and after pics to show their work.
This guys NUMBER ONE in Canada, last 2 months I'm looking for a professional team to fix my problems with leather jackets. Finally I met the president of this ABSOLUTELY PROFESSIONAL company his name Tony like my buddy STRONGLY RECOMMEND
I ordered a main zipper replacement for my dad's passed down 80s bomber jacket around the new year. The quote was $30 cheaper than the local cleaners (and their zipper was mediocre compared to the YKK standard at Love Your). The turnaround was two weeks and they went above and beyond (they added a double zipper and replaced the front breast pocket zippers too!). Definitely earned a loyal customer.
I didn't end up using this service because it would have cost more than the bag was worth, however I would still recommend them. They were very honest and transparent with their pricing. They were so nice, super polite, and very accommodating.
Anna-Maria is an amazing tailor, very knowledgeable, everything I had tailored for me fits amazing. Definitely a lot of quality in the work here. You'll pay for it, but it's definitely worth it for nice clothing.
Took in a brown leather jacket with a horrible looking white stain on it. I thought it would require a full cleaning, but instead the staff were nice enough to just quickly clean the one area and do it free of charge. Will definitely be back.
Very friendly staff. I had my wedding dress cleaned and boxed up. Very well done. Thank you 🙂
Love Your Leather did an excellent job restoring a ceremonial sword belt that is part of my uniform. The belt was in very poor condition. The leather had become incredibly stiff and the white "blanco" finishing was flaking off. Love Your Leather was able to soften the leather, restore its pliability, and completely refinish it. They did incredible work and the people were an absolute pleasure to deal with.
Had a jacket full of holes. Brought it in and they said they could fix them all. About a month later it was ready. Could not believe how well it turned out. If you didn't know you would never know it was repaired.
Friendly staff. Amazon service. And a stunning repair to my leather jacket (I couldn’t find the apotnonce they had worked their magic!).
I recently bought a designer handbag and unfortunately spilled coconut oil from the inside of the bag. The coconut oil soaked through leaving a large stain on the leather (more than 30% of the bag). There was no dry cleaner in Calgary that felt comfortable with dealing with the stain. One place referred me to Tony at Love your purse and so I emailed them pictures of my bags. Tony called me himself which I will forever be grateful for. He told me an estimated cost, what to expect, his prognosis for the stain etc. I felt confident with his ability so I sent my bag to them. I just received my bag and you cannot even tell that the stain was ever there!! Thank you so much to the team at love your purse! I have included a before and after.
I brought an old sheepskin leather jacket here and the staff did an incredible job with it . They cleaned it and took the sleeves in and the workmanship was top notch. Thanks
Love Your Leather has the most impecable customer service & care. Not only was my jacket fixed amazingly and beautifully .... everyone I dealt with via phone or Kathy via email were professional, polite, accommodating, friendly & overall Amazing. Rare to find customer care these days like their company provides! Appreciated and please keep up the amazing work and customer service. Will definitely use again when needed & most definielty recommend when asked. Thank Hou everyone!!! Katherine Bell
I bought a Rudsak jacket for winter in an XS. Being a really petite person the jacket ran a bit loose on me. I went to Love Your Leather because I saw they do alterations on designer jackets. Honestly, with the amount they quoted me on to shorten the hem and cinch the waist was worth it - I paid $275. Though it did take 3 weeks for them to finish my jacket the results were amazing! Honestly, I would not just go to ANY alteration store to get a designer jacket done. I recommend this store 100% The result was amazing. It was worth the money and the customer service was incredible. Enough said.
Great place. My Canada Goose jacket had it's cuffs stretched out over time and I took it here for a replacement. Wait time was about 2 1/2 weeks (busy because of the season). The new cuffs are 1 for 1 compared to the original and the stitching work is phenomenal. Can't even tell that it has been replaced. Will definitley come back for a dry cleaning after winter is through!
Oh my god, Tony is a miracle worker. I have an All Saints suede purse, worth more than I've ever spent on a bag before. My husband knocked my latte onto it and it was a complete mess. I was going to throw it away but thought I'd try asking if it could be cleaned. Took it to Love Your Leather and they gave it to Tony. Less than 10 minutes later he came out with the purse as good as new, not only was the coffee stain gone from outside and inside the front pocket, but it was clean as new. And no charge!!! Tony is truly a wonder, if you have a problem, don't give up on it, take it to the miracle man!! Thank you Tony, you rock!
They cleaned my Mackage winter coat, and made it look brand new. The pick-up and drop off service was great. The price I paid was true to the quote, and very competitive with other companies that provide the same service. The only thing I would suggest is that they add a tip option on their credit/debit machine, so we can tip the delivery driver if no cash at hand.
Very Informative with the customer and handled with passion. Thank you !
I tore the shoulder on my Star Lord short jacket, during this year's Free Comic Book Day. There wasn't anybody I could trust my Ravager gear to in my city. I had some bad experiences with local tailors. Then I heard about Love Your Leather. Someone said I should check them out. I was a bit apprehensive at first. But Jim was very understanding, and patient with me. So I knew my jacket was in good hands. The customer service I received was awesome. I was between jobs, and short on cash. The price I was quoted was fair, reasonable, and a huge break. The repair only took a couple of weeks. When I got my jacket back, I was amazed by the repair. You can't even tell it was ever damaged. Love Your Leather truly does have some of the most talented people in the industry. I will send all of my future repairs to Love Your Leather, from now on. If you are a cosplayer in need of your precious leathers being repaired, you can trust them to Love Your Leather. Thank you Love Your Leather, for the awesome repair job, on my Star Lord short jacket. You are the best. ________________________________________ My shoulder patch got torn off my short jacket, while appearing at a local bar. I did not hesitate to return to Love Your Leather. They repaired the damage, and made it look as good as new. If your leather gets damaged traveling the galaxy. Love Your Leather is the place to go. They never fail to impress, and are the best at what they do. Sincerely your loyal customer and fan, London Star Lord
Exceptional service! There was a black spot on my Stuart Weitzman suede boots (delicate light suede). My husband brought them here and they cleaned it at no charge.
This place is amazing. Last month I got some black stuff (I think it must of been old grease or oil or something from the bottom of some tracks on a chair) on my bright white Nike Free runners. I took them in willing to pay whatever to fix my shoes, and they ended up cleaning my shoe on the spot for FREE!! I thought for sure it would be at least $50. They looked as good as new! Amazing! I will for sure be bringing more in whenever I am back in the area. Thank you so much!!!
Everyone who works here is fantastic! I took in my favourite Kate Spade bag b/c the handles were worn . Originally they were going to repair the handles and shorten them slightly. I got a call not long after dropping off the purse to say they didn't think I would like how it would look with the shortened straps so they said they would prefer to replace both handles!! It looks brand new! You can tell everyone who works here takes pride in what they do. The customer service is out of this world and so refreshing in this day and age! Wouldn't hesitate to recommend "Love your Leather" to anyone! Thank you so much!
The team at Love Your Leather took our 10 year old leather couch and made it look as great as the day it was delivered. From start to finish the quality of service was stellar, and the results are absolutely stunning. Thanks again.
I've come to this place a couple of times with my sneakers and they've done a great job cleaning them. Definitely recommend for their service and quality.
This place is amazing , The work and the service is fantastic ,
Impeccable repair work on my italian leather jacket ! Love Your Leather saved my skin! Thank you!
The only place that I found to repair a motorcycle jacket. Great job.
Got my Canada goose dry cleaned and they did an excellent job! It was extremely dirty and they made it look brand new. I got it cleaned at a few other places before where there were still some stains left. Love your leather is pricey but I recommend them. Will go back next year too.
Great service and very quick response. Especially enjoy the pick up & drop off service offered. The price was reasonable for the work performed. Thank you!
They did a fabulous job for a way better price than others quoted me. Very pleased with the results ! Tony and his crew are the best. Please do not move to different location ! Stay in the hood !
Had my leather jacket taken in. Looks amazing. They are so friendly and accommodating. Price was extremely reasonable and they got it done so fast. So happy i found them. ☺️
Just had a two-tone leather jacket repaired and dyed. Done on time and price paid was the same as the estimate. Excellent work. Matt on delivery is an excellent ambassador for the business . I'm very happy and would recommend to anyone!
I brought in a relatively expensive briefbag for handle repair (the handle had split and broken) and they made me a completely new handle that matched perfectly. The repair required an impressive amount of unstitching and restitching on a complicated bag (I'm a sewer myself, and while I handle many of my own repairs there was NO WAY I could attack this one). Also, they perfectly colour matched the trim on the bag. I was so delighted for a few weeks, and then very sad when part of the handle partially pulled out (under lighter use than the bag had seen in the previous 5+ years). When I re-contacted them, they reattached it again at no charge with many sincere apologies (to my surprise, they exactly remembered the bag, perhaps showing how much of a job it was to redo the first time around!), and the has continued to serve me well for several solid months since then. I think that it is through experiences like these, where things don't go perfectly, that you really learn the level of service that a company can provide, and I was impressed and will continue to return. I have also brought in several pairs of boots and shoes (not designer brands, but decent retail) for re-heeling, and they do very nice work at a fair price.
I had gum stuck to my leather jacket that just wouldn't come out. Found these guys online and they got it out in a minute ! Tony was such a great help, would highly recommend this place to anyone.
Great experience. They shortened my husband's leather jacket sleeves and it looks amazing. We brought in another leather jacket that was wrinkled from dampness and they pressed it for us on the spot. We are very happy and will be returning in the near future.
Honestly the only people I would trust with my stuff. DONT TRUST NO ONE ESLSE THESE PEOPLE ARE THE BEST. I brought in a suede jacket that was in the most brutal condition you can imagine. Sure enough they fixed it. Special thx to Tony
WARNING! These people are magicians with leather!! Tailored down 2x size on a high-grade thick leather Dainese motorcycle jacket with built in body armour and liner - Absolutely top quality work. They also tailored another jacket. A 25yr old vintage jacket with quilted liner - unbelievable. Shop with the utmost confidence. Bless your tailors!! (Me bowing to you)
Excellent service!!! Would definitely recommend. Very friendly and talented staff.
People like Kathy and Tony of LoveYourLeather Cleaning Facility in Etobicoke are hard to find in today’s fast-paced money-focused cleaning business. They are, above all, warm and kind human beings. Just a day before my daughter’s wedding, my wife realized that her long-awaited MOB dress, which we picked just night before, had several stains from either alteration or subsequent steaming and handling in the store we purchased from (Toronto Classic Wedding Dresses Outlet). My wife in tears, and time running out, we were in desperate situation. We called and called again the store we purchased the dress from, but in vain, nobody was there to respond. I called Gibson’s Cleaners and a gleam of hope arose as they told me they could provide same-day service if I bring the dress before 10am. I rushed to their Etobicoke location only to learn that even the best of their cleaners was reluctant to attempt cleaning as he was afraid that the result could worsen the situation. My desperation went through the roof… Luckily the front desk clerk called store manager Shawn Nippard, who once again reviewed the dress and discussed the matter with his expert cleaner. The cleaner maintained his position that the job is too risky and with unknown outcome. Shawn, who realized the gravity of my situation, and need for specialty cleaning services Gibson’s could not provide, called Kathy of “loveyour Cleaning Facility, a division of Trillium TLC Canada and they accepted the challenge. I went to their Etobicoke location and was greeted by Kathy who calmed me down and assured me I was in good hands. Few minutes later the President Tony Kantzavelos himself showed up with a big smile and asked me to come inside the facility to witness the action. And surely, one by one the stains have been removed before my eyes. Even now, few weeks later, I cannot explain the overwhelming sense of relief I felt at that moment. I offered to pay, and was willing to pay whatever they asked, but they did not want money. “It was quick and simple procedure, no charge required” said Tony with his big smile and obviously enjoying the triumph himself. I cannot emphasize enough how grateful I was and still am to these people. The capacity to understand the pain of a customer, and yet remain prudent and not take advantage of situation, is a desirable behaviour in every service to public. It should be a norm, not an exception. Kathy and Tony, these genuinely generous people, have demonstrated that one can have a successful and profitable business and still remain genuinely human.
Great company to work with. Shipped them out a Chanel vest that had been very discolored, and faded from being out in the sun, etc. Kathy & Tony did such a phenomenal job with it, the vest looks like it did when I first purchased it. It's very hard to find a company that you can trust with high-end products, but Love Your Leather is definitely the way to go. Very reasonably priced, great customer service, and they will do whatever is possible to save you money, while still providing you with the great results that you expect! They make it very easy to ship from the US as well
Took my leather purse to be cleaned. Excellent service, very friendly. The purse looks great! If you have any leather items that need to be cleaned, this is the place to go! Thanks again
Staff are very friendly and helpful...and my jacket is as good as new :)!
My first experience at Love Your Leather was nothing short of amazing. Greeted firstly by wonderful, smiling people. The service was impeccable with the owner / expert came out to speak with me personally and make me feel at ease with regards to what I needed to get done. This really mattered to me because I was somewhat stressed about my problem. I would highly recommend these guys for any issues you have with needing your leathers cleaned!
Had a broken zipper that would pop out every time I zipped it up. Showed up at their plant and within 5 minutes they had fixed it and given it back to me.
I work at a hotel and brought in a high value leather bag that belonged to one of my guests and had been badly stained. The service I received from Love your leather was simply outstanding. They completely re-dyed the bag and the damages were barely visible after restoration. My guest was flying back out of the country and the entire team worked hard to restore the bag in a very short time. The service and the level of expertise I received from Love your leather definitely exceeded my expectations and I would not hesitate to recommend them. THANK YOU!
VERY PROFESSIONAL customer service! We sent in a men's leather jacket that had a large area where the color had been pulled out of the front to have it restored. The restoration was perfect, it was impossible to see where the repair was done, absolutely BEAUTIFUL WORK! The cost to repair was very reasonable and the 'Love Your Leather' team from pick up to delivery clearly really cared about my customer service experience! I would never want to go anywhere else as it is not possible to provide better service than 'Love Your Leather'!
I sent a jacket and a skirt for alterations and they did an outstanding job and quickly too! I had previously sent a handbag (Chloe) that had pen marks all over it. They removed the pen marks and re-dyed the handbag and it looks brand new! Love Your Leather is the only place I will trust with my leather items!
Dropped my cowhide leather coat for cleaning and liner replacement - pockets were failing as well. Was quoted a 2-week time frame to get the work done - which given the extent of the work, I thought was totally reasonable. I got the coat back 6 days later - cleaned, new liner, pockets - all done. Excellent quality work, and friendly people to help. Make no mistake, this is not a discount service. In my experience you get what you pay for though, and this was well worth it on all counts. Highly recommended.
My son had a leather bodysuit that he uses for longboarding. It was in pretty bad shape (holes, rips etc.) Love Your Leather did an amazing job, less than a week it took!! The bodysuit looked almost brand new. My son is very happy! Awesome work! Would 100% recommend. Thank you.
We came into the establishment with oil stains on an expensive white leather jacket. Tony was available to take a look at it. He disappeared behind a door and reappeared with the white jacket - in perfect form! We were shocked at his efficiency, speed, and magic! Tony and his team are extremely personable (he even gave us a tour of the premises) and capable. Truly recommended for all types of cleaning!
I was in contact with Kathy to clean a heavily stained vintage suede Chanel purse. Kathy reviewed photos of my item and gave me a realistic quote based on the damage (..it was bad). I sent the bag in and received it within 3 weeks and could not be happier. The bag looks completely different! The before + after is insane. They were able to remove years of colour staining, and now the suede is a beautiful shade of brown. Will definitely use Love Your Purse in the future and will recommend to friends. It is worth the money!
I was exceedingly pleased with the service and quality of work that was done on my western boots. The boots were white and I was looking to get them dyed to a dark brown. A previous (unsuccessful) attempt was made to dye them, which resulted in several leather repair shops refusing to work on my boots. However, while on the internet I found Love Your Leather and contacted them and explained my situation. Consequently, I was told that they would be able to re-dye my boots. I would certainly recommend this business to anyone looking for excellent customer service and quality workmanship; my boots turned out fantastic.
*note: I'm a real person* With all these 5 star reviews this place seems good to be true, but they're absolutely deserving. I have a vintage leather briefcase that was gifted to me when I finished grad school. I didn't care for it properly resulting in the leather cracking. I was a bit hesitant to take the briefcase just anywhere, so I did a lot of online research and decided to go with Love your Leather. They did a wonderful restoration - looks better than brand new. I'm really appreciative of their work -- the customer service was exceptional too!
These specialists did great a great repair job on my luxury leather purse. The detailing was very accurate with a nice, clean finish. Highly recommend to everyone.
It's really rare to find such great customer service! If you need your leather repaired/fixed or anything related to leather, Tony is your man! Extremely knowledgeable and good-spirited; it shows in his high quality of work. Thank you Love Your Leather for getting my white unfinished leather all fixed!
Tony is responsible for incredible quality and service. Thank you so much, the custom made dye saved our couch!
There was an incident with a cream couch and some blue sharpie and lots of panicked teenagers who badly wanted to get their security deposit back. Down from the heavens descended Love Your Leather who, almost instantly, made a dye that matched our rental cottage's couch. The couch looks like new again and our wallets were saved - all thanks to the amazing people working here. Thanks, Love Your Leather. You rock!
As a customer, I had a fantastic experience! I had a chance to explore this company's factory and what I saw was awesome. I saw a group of highly trained professionals who can get the job done with their eyes closed, an extremely organized work space (meaning that NOTHING gets lost), and customer service that was beyond all expectations (very well versed in the industry and very friendly). These guys deliver top notch results; highly recommended!
Tony at Love Your Leather saved our lives. 27 teenagers booked a march break stay at a cottage in uxbridge, including a $1500 damage deposit. Long story short, the white leather couch was stained with sharpie and its dye was scrubbed out with steel wool. After trying myriads of products (aquafina, oxyclean, smirnoff, bounty) and hitting up walmart and rona, we finally got in contact with tony who told us to come on down. Skeptical but desperate, we opted for the 1.5 hour trip to etobicoke. It paid off. Tony looked at the couch stool and matched the colour by eye, all the while teasing us for our trouble. He was kind and willing to share valuable advice with us young ones, and mixed our dye in a water bottle for free. We travelled home and applied a few coats with a sponge, and the couch looked brand new! Tony is a talented, generous guy, and every visitor to the store commented on how incredible the Love Your Leather service is. Most importantly, he saved us a $1500 damage deposit on our cottage. Thanks Tony!
Handles on my favorite purse were ruined and I had no hope of fixing them. I came to Love my Purse (Love my Leather) to ask if they would be able to do something, and after I saw the results - I could not believe it!!! Handles looked like new. Like my purse was just out of a store 🙂 . Also little pocket inside of the purse was polished, even though I didn`t ask for it. Fantastic job! and extremely polite and friendly staff. I had a wonderful experience! And highly recommend Love My Purse (Love my Leather). I haven`t seen such good results anywhere else.
Thank you Love Your Leather for doing such a great job with my dirty hiking boots, beat up converse, and muddy winter UGGs. You gave them the second life they all deserve when I was going to give up on them. I couldn't believe my eyes when I saw my grey converse turned white again and my UGG looked just as new. They are my must haves in the closet so you saved me multiple trips to the mall to get new ones. The cleaning service is well worth the money. Also, thank you for the repairing tips. It makes me feel like a valued customer. I will definitely come back for more cleaning in the future. Big Thumb Up. 🙂
I recently brought in my brand new, hand knotted rug with a stain that I could not remove. I was very upset about the stain and was on the verge of tears when I came into the office. Tony (the owner) came out to speak with me, and he immediately put me at ease and told me that he was going to do everything he could to remove the stain. We both knew that this was going to be a tough stain to remove (I had no idea what caused the stain). He was upfront and honest and told me that he would keep me posted on the progress. Tony was true to his word and each time I called, he provided me with details on the progress and asked for my thoughts and approval to try different techniques. After a few unsuccessful attempts at removing the stain, I was prepared to accept the fact that the stain would never be removed, but Tony was persistent and kept trying. Bottom line - Tony is a miracle worker; the stain was removed! And when I brought my rug home, it looked better than ever! I was so impressed with Tony's positive attitude, professionalism, honesty, determination and customer service. I would not hesitate to recommend this company, and I am a forever a loyal customer. Thank you so much Tony! Donna Khawaja Toronto
These Guys did what I thought was impossible! I had a grey leather jacket that I paid 300+ for and then stained it all over. Then I was advised by a friend to clean it with baking soda and water - big mistake. It turned the leather dark and hardened it. I thought this jacket is a lost cause but kept it because I felt bad throwing it out. I was getting a few other items dry cleaned and since this place is close, I decided to give it a shot. I brought the ruined grey jacket just in case, not expecting anything really. Tony explained to me the whole process and while skeptical, I figured I had nothing to lose. I'm happy to say I was very pleasantly surprised when I went in to pick up my jacket and it looked like new! They had cleaned it and restored the color, I wasn't even able to tell where the stains used to be. Bringing it to these guys is the best thing I could have done! If I could give a rating higher than 5 stars, I would do it!
Replaced a zipper, new sleeve liners and refreshed the finish . Thank to Cathy at the Etobicoke Toronto locations coat looks like a Million Buck again! Cheers Jamie
Just picked up my Shott motorcycle jacket from TLC Love Your Leather yesterday and again was very happy with the alteration results! This is the second jacket i had them do an alteration and i couldn't thank you Tony and his staff enought how great of a job they do! This shop is going to be my only place to have anything done if it involves leather work! Period! Bobby
I recently took in my Schott USA, double-breasted, lined leather coat to be altered. As soon as I entered the store, I was directed to the fitting room where I was met by Cat, one of the very capable seamstresses, and Tony, the owner, both who spent a great deal of time taking measurements and making suggestions about the adjustments that should be made to my coat. They were substantial: the only part of the coat that didn't need some sort of tweaking were the buttons. The price quoted was very reasonable, considering the extent of the alterations. The jacket was completed promptly and delivered to my home. The work was exceptionable. I am very pleased with the level of care and service delivered by this family-run company. They certainly earned the five stars given. Thank you for the great service.
I had my 15 year old leather jacket re-dyed and restored. I was very shocked at what a great job they did, and honestly the jacket looked almost identical to when it was brand new. Great leather restoration service. Thank you!
I just wanted to let people in Toronto know that I just got my Harley Davidson leather jacket back from Love Your Leather and I am shocked at what a great job they did at restoring the leather. I couldn't recognize it how new it looked. Great job Love Your Leather!
Excellent quality, but make sure you give them time to work. I am a second year engineering student at Queen’s and when my GPA (Engineering jacket) started bleeding dye I sent it it for repair. Love your centre offers free pickup and delivery and they provide tracking for your order. Customer service was easy to talk to and they were happy to answer all my questions. My only word of warning is that some repairs can take 2-3 weeks to complete. I needed my jacket completed before I returned to school and I figured 2 weeks would be sufficient. Unfortunately my estimate was wrong and special arrangements had to be made to return my jacket in time. Despite the timing setback the staff were very helpful and did their best to accommodate my needs. I would highly recommend this service despite the duration of repairs. My jacket is exactly as I want it now
Took my motorcycle leathers here to get cleaned after mold go to them, they did a great job getting rid of the mold and smell.
Dropped off my leather jacket not knowing what to expect. The owner and staff were very friendly and explained the type of leather treatment and how they will ensure it’s look will remain . Only downside is the expected timelines for delivery “2-3 weeks” due to the season. Will add after pictures once I have it back.
Very friendly staff and rhet know their learher
Great work ,kind staff the whole experience was very professional plus reasonable cost for great work.
Brought in my Rudsak jacket to patch up a couple torn spots on the front and back of the jacket. She had suggested to mirror the patch on the left and right side so it wouldn’t look noticeable. I agreed though the idea was pretty costly. 2 small tears and sewing the zipper panel and it costed $200. A bit steep and it took a month to get done but the results are nice.
(Translated by Google) Repair of a zipper carried out within an hour of depositing the coat. Very happy with the customer service as well. (Original) Réparation d’une fermeture éclair exécutée dans l’heure qui a suivi le dépôt du manteau. Très satisfaite du service à la clientèle également.
This is a well run small business. Their operation runs like clock work and they did an excellent job on the cleaning I went to them for.
I was impressed by the efficient and professional manner in which Tony addressed my concerns about my Mackage jacket. When I received it after dry cleaning I wasn't completely happy ... he explained the cleaning process and the importance of not cleaning too aggressively so that the coat wouldn't be damaged. We agreed that his team would pick up the coat and that he would take a look at it again personally. They were able to clean it to my satisfaction and deliver to my door. Plus, they followed up by email. Excellent customer relations skills. I would highly recommend the.
Expensive but they do a great job! Altered a formal gown and did a great job of it.
Had work done here before and was really happy, my recent experience wasn’t so good , it took them 2 months to replace a leather couch cushion panel, when l called several times really didn’t get any answers, then was told the roll of leather was at the boarder , when it was finally done l asked for a discount, in so of good faith, but they refused
Takes a fair bit of time to resolve one pair of shoes.
Very Disapoonted with the finished product. Paid over $700 for 2 purses. Not up to the expectations that was set by Toni . Although their response time for email answering was great, the end and final product finish was well below expectation for the amount of $$$ paid. The Driver who was delivering the product also not very friendly, for high end purses be sure to check first, otherwise best to deal with the original LV or Channel store, atleast it will be guaranteed .
Pros: 2 stars for delivery service and my coat smells fresh! Cons: got my coat back a few hours ago after 16 days. Opened the plastic bag, not so surprise (probably because my coat wasn't in a bad shape before). I got my knitted cuffs replaced, and there's a tear (already?!) as shown in the photo. The quality of the cuffs definitely can not be comparable with the original ones'. They're a lot thinner and will be stretched easily. I don't even consider send the coat back tho, 'cause I don't wanna wait for another week. For the price that they charged, I expected more than this. P/s: wanted my fur to be whitening because it's discolored after 5 years. It doesn't look any different. I did ask the person on the phone to put the whitening fur request in the note, she didn't, but told me that when they clean it they will do it. But that doesn't happened unfortunately.
I had a small repair on my leather jacket the small piece of leather was still intact to the jacket. The work was ok i think it could have been done a little better. Customer service was fine. Too expensive and had taken longer than i think a small repair should.
Made me pay in advance for a $500 cleaning bill. was told two weeks max, its been several months and my calls keep getting dodged. Summer is almost over, not sure why I gave them my dresses... not that I will ever see them again.
PLS READ AND DONT BRING YOUR VALUABLE OR SENTIMENTAL BELONGINGS..SCAMMERS To start off i found this company through ADs and billboards and trusting their claims of being North Americas largest and leading repair centre. About 2 weeks ago I called to schedule a pickup for my classic Chanel purse. I was quoted originally $500 for cleaning and repair. When they came to pick up my purse I also had them take my sandle for repair. About a week went by and my stuff was ready for delivery and I was sent an invoice for $800. The invoice doesn't give a description nor breakdown for what is being repaired and the costs. The invoice is vague and misleading. My experience by this part had been fine the customer service was very helpful and i thought was honest. I say honest because i was told during repairs that my purse is very delicate and some scuffs on the leather in corners cant be fully repaired because they don't want to damage the lamb skin. Very understandable and i appreciated the heads up. Now when i received my belongings I had great expectations based off the multiple pleasant conversations I had prior and during the repairs. I was so confident that when they dropped off my stuff i gave my rug to be cleaned as well.. I went upstairs checked my bag and there were sooo many problems. My purse strap was replaced with a much shorter strap and now my purse sits oddly on my stomach. The strap was sewn terribly and missing links on the chain, theres obvious stitching and none of the gold hardware was repaired and is still fainted gold turning silver. The inside of the purse was not touched and nor was the back. Only the front and the strap was "cleaned and repaired" (I will add photos.) My Valentino sandle repair broke right off when I slipped my foot in. I sent photos and reached out right away. As soon as i voiced my concerns is when the the customer service took a 180. I had conversation with a few different customer service reps but i mainly spoke with Kathy.. From someone who prides themselves in customer service she IS AWFUL. I was originally told the technician who worked on my shoe was very experienced and they assured me my sandle wont break and for only looking at the shoe it did seem fine. That wasn't the case obviously as it broke from just trying on. For my purse, Kathy said she was aware the technician who worked on my purse was new and apologized for it. When i called her out on having a new technician working on a 10k purse she switched her story and said multiple people worked on it, as if that makes a difference. I still received my belongings back damaged. When i asked about the hardware not being painted she told me thats a different service and explained the correct process isnt painting. She never answered to why it wasn't repaired though. I don't really care what the process is to get it fixed thats the technicians job my concern is that the job is done and done properly. They were aware I would be away on business trip which at that point had to leave for so I said I will call next week. Bringing us to today. I speak with Kathy and I let her know that I do not trust their company to further touch my very valuable and sentimental belongings and at this point i'm only comfortable with a refund for the 2 items. She refused and i reminded her the price of my belongings and she tried to tell me i'm wrong and they aren't worth as much because it isn't new..I guess she doesn't know the purse goes up in value and is actually worth more than when i originally bought it... Kathy is very unprofessional and makes unnecessary comments which aren't proactive to making resolutions. She didnt even offer a partial refund for the purse since they didn't complete the job, she only agreed to the shoe repair and she definitely didn't take into account that i now will have to probably pay more for a new company to undo their mistakes and redo the repair... One last note: I gave them my credit card details over the phone and no one asked or even mentioned they would save it and charge my card without notification/permission.
Pleas people don’t take you bag or Any of your items to this place it’s crazy expensive and they do nothing to fix my Item that I drop off after being not satisfied with their service they yell and escort me out the most horrific customer service I ever been experienced terrible place terrible customer service
I called to tell them that my handbag wasn’t restored to what was agreed on and what I paid for. I have written proof that the manager signed off on it that a small tear would be fixed. Instead it was cleaned. Not only was a called a liar, Kathy and the owner, Tony, personally called me on separate occasions to harass and yell at me over the phone. They told me that my piece wasn’t fixable but they still charged me for it. They are scammers. Don’t ever come here if you love your items. After being harassed over the phone, he told me to come in but I didn’t feel safe at all. It was an extremely frightening and scary experience to the point where i had to block their number. I’m still waiting for my refund which they are refusing to give me because they said I only wanted the “light pampering”. I had to add the time stamps to the pictures bcuz Tony and Kathy didn’t believe me and claimed I was lying even when I have physical evidence that the owner, TONY, signed off on it. They refuse to release unedited and unrecorded versions of the footages and phone call. Beware. They are truly scammers and bullies.
My daughter had to block their number because they harassed her over the phone and she feared for her safety. Tony asked her to come in but after being yelled at over the phone, she thought that it's best to not put herself in a dangerous situation. They didn't follow up with a repair that she requested and that they signed off on in the beginning. They said that $113 wasn't worth the work anymore and decided on that without her knowledge. They only did a clean which was not something that was agreed upon on her end. She wouldn't have taken it in if that were the case. There is a physical receipt where it states that $113 will fix the tear on the handbag. Kathy and Tony still called her a liar and kept calling her to yell at her.
My roommate had to call in to complain about how they promised to fix her handbag but they only cleaned it, which wasn't agreed on. After speaking to a very rude Kathy about the situation, Kathy took it up to Tony. Tony personally called my roommate, screamed and harassed her over the phone. He kept yelling at her about how her piece was ugly and in horrible condition when she brought it in which is why they couldn't fix it. Why did they agree to fix it and charge her in full in the first place? In fact, it's in worse condition than when she brought it in. Either way, she doesn't feel safe taking it back into the headquarters and doesn't want to be put in a hostile situation ever again.
Sent in my photos for a quote. Got my quote & decided to sit on it. Multiple calls from them over the course of a week, to them showing up at my house uninvited, for a service I did not agree on. Absolutely ridiculous.
Ruined my $8900 Chanel purse. They had a simple job of painting a part of white over a tiny spot where colour of the purse rubbed off. They ruined the stitches and had gotten a brownish paint on the inside of the purse that ruined the white purse. I gave them 3 opportunities to try to correct it each time and they just ruined it more. The Owner Tony was RUDE and yelled at me all of the sudden because I was blaming him and obviously couldn't handle the fact he ruined an expensive purse and treated it like garbage. He's a scammer and shouldn't talk to customers or handle them at all. Absolutely stay CLEAR of this place if you have something expensive to fix.
I received my purse after 3 weeks...I was dismayed when my purse looked the same.. I paid $250 for nothing...my purse looked exactly the same...and I didn't I appreciate the passive aggressive answers by the owner Tony!! I should have taken it to LV ..NEVER AGAIN!!!!!!!
these guys are terrible! totally ruined my leather jacket! stripped all the paint off leather all for just some tiny faded touch ups, Shearling and leather, the jacket was 3k jacket, The jacket was leather and then it looked totally suede after I came here, I wish I never took it to this guy, looked totally ruined, this Greek guy is the worst, don’t regret taking your leathers here trust me on this, totally sucks.
For every 10 referrals one goes wrong. I went to this place because i had a sentimental hat that i wanted cleaned. Not only did they ruin the hat and took my money, they denied they did anything wrong and when confronted they asked me to speak to the technician. The women (young useless blond) at the front is rude and i just find it incredible with the high reviews at this business. They also did absolutely nothing with my boots and i could have done the exact same thing at home. Oh well $120 down the drain could be worse. It took them about 6 weeks to complete but they never even called me back i had to call them a few times to check on when it would be done. (I think they knew they ruined my hat and didn't want to call me). I wish we could give negative starts. Please be extremely careful giving these jokers your valuable merchandise they are a scam. The reason why i went is that i am new to the area and just opened up a business nearby and wanted to help the local people! ) - NEGATIVE STARS Tony, This website is called google reviews in case you didn't realize it. I am simply giving my review of my experience with your establishment. If i had an hour to waste i would not come back and waste it with you i have something that is called a job and i work 7 days. I am sorry to be so rude but i was very upset with the service i received and as you can see from the hat it was bubbled. Prior to me bringing it to you it was stained which is why i wanted it cleaned and instead of admitting you made a mistake your justifying your mistake. Why would i bring a hat that is bubbled to get cleaned in the first place? That hat was sentimental to me and that is why i paid the same price to clean it that i purchased it for. Good luck to you! If you wish to post pictures you can do so you don't scare me sparky.... I REITERATE DON'T GO TO THIS PLACE looking back my my pics just make me furious! Hope they go under!!!
After dropping off an expensive leather jacket, I never heard from them again. I called and left messages and emailed with no response. After 6 weeks I called them and they had to check and said it was ready. They didn’t apologize for not returning emails or messages. Will not return.
The worse service ever. I brought a pair of boots 2 months ago and they promised me to get my boots fixed in 1-2 weeks. 2 weeks later I called them and they told me the boots were not ready. I week later I called back and they told me I could pick up the boots, when I went to pick up the boots, they were with the same with the same white spots I brought them for so I didn't received them because I'have paid CAD$63.00 to get them fixed otherwise I would just purchased a new ones. 1 Week later they told me they would call me when the boots were ready. 2 weeks ago I called them again because no one has communicate with me and they told me they will call me on the next day at 8am. Today, July 2nd I'm on the phone trying to get any answer because I need my boots and my money back but after almost 1 hour waiting on the phone, no one is giving me an answer or solution. This is just unacceptable, disrespectful and this is just a joke with the customer. In this company they are liars who don't know anything about customer service.
I was extremely disappointed with the results of my alterations. After spending over $500, at least 6 trips and waiting over 1.5 months, the results were not even close to what I expected. I would not recommend them for men's suit alterations. I paid a premium price for sub-standard work. I ended up going to a mall tailor who redid the work in 2 days for less than half the price. Hi Tony, Thank you for your response. If you check your records , you will find a charge for $344.65 on Nov 14(Black suit), $56.50 on Nov29(trench coat), $45.20 on Nov30(more work on black suit) and $152.55 on Dec3(Navy suit), totalling $598.90, tax incl. I was pleased with the results of the pants of the black suit and I commented on that specifically. The work on the jacket however was not satisfactory and the jacket stayed with your team until Dec 28, when I picked it up. There were multiple trips in between where the jacket was supposed to be ready but was not satisfactory. One time because the cuffs were not shortened enough, another because the cuff buttons were uneven and another time because there were divots in the cuffs. The delay with the buttons was on the Navy suit and I brought the buttons in the next day. I was truly hoping that your team would have been able to get the suits right as I had 4 more suits that I wanted to have tailored with you as well as many dress shirts. But after so many issues, I had to go to other tailors.
Had a bad experience with the owner extremely rude attitude.
Do not recommend this place for Canada Goose jacket dry cleaning. I also did colour refreshing (re-dyeing). Complete waste of money! Response to the owner: It is the correct company. "Love your leather" on Advance Rd. is where I had my Canada Goose jacket for dry-cleaning and colour refreshing. I paid just over $100 and it was a compete waste of money!
DONT BRING DELICATES OR VALUABLES HERE False advertising / fraud. Unprofessional & Very immature They assured me they are professional and take care of many designer pieces. All lies. Ruined 1000s of dollars worth of designer pieces of mine that are now unwearable - which had nothing wrong with them In the first place! brought for a light cleaning to be freshened up and Got destroyed. They claim they did not damage anything and take before pictures of all there items. Asked for the before pictures to prove it and they would not provide them. Then called me and had me on speaker phone with a bunch of people in the room mid day while I'm at work just to argue with me about what was already clarified over email. I did not ask them to call me and they refused to take me off speaker, calling me a lier and questioning me about what I gave them. After that they stopped replying to my emails. What a joke
DON'T GO GO THIS PLACE. I had to take my Timberlands there to remove a stain and be rewaterproofed. They cleaned the stain but didn't waterproof them. I've had to bring them back twice to get them waterproofed. It cost $84. They the first time they attempted to waterproof, it changed the shade on one of them for some reason. When I went back, they said they can't actually waterproof this type of leather even though they said they would originally. Terrible work for a rip-off price of $84. Scam artists.
Do NOT bring a Canada Goose jacket here for dry cleaning. Bring it to an approved dry cleaner which you can find on the Canada Goose website.
Very disappointed in the quality of work on my Kate Spade purse. I brought my purse into the Kate Spade store in Ottawa to ask about what could be done since the piece of hardware that connects the strap to the purse had fallen off after less than a year of use. The lady was very helpful and said she was able to send my purse to a place where they could replace it for me for free. I was first of all told it would take 4-6 weeks. I called the Kate Spade store after 8 weeks and asked about it but was told they were very backed up. After 9 weeks I received my purse, but the pieces of hardware that Love Your Leather put on my bag were covered in noticeable, large dents and scratches and were very cheap looking. They looked very worn and looked like they were used. I was very excited when I saw that my purse was finally in but was so disappointed when I saw scratches and dents all over the “new” pieces of hardware. 🙁
I got quoted $400 for a zipper repair. Felt like I was being taken advantage of before I even walked through their shop door.
The only thing that lasted was the expense. $120 for a zipper in my motorcycle jacket, worn in cold weather only...failed today, in the rain, after 12 months... Terrible work, big talk/big price!
I had terrible service with the worst and ugliest recovered leather couch. Very expensive for very poor work. Will never go back. They promised they would redo...never heard back after I made the mistake of paying 1500 dollars.
QUICK SERVICE???? I think not! Was waiting for nearly 45 mins for my girlfriend to pick up a dress!!! 👎👎